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Trading Terms

These are our terms of business that we've tried hard to keep simple and straight forward and to present them in plain English. Please read them before continuing to use the site and order our products. We also have a Privacy Policy by law, as we collect some data when you use the site. We also have a Returns Policy so you should refer to these as well. But honestly, there's nothing in these terms you would not expect to see.

This website is operated by Onion Studio and our address is 55 Clyde Road, Alexandra Park, London N22 7AD. We are NOT VAT registered. Do refer to our helpful Buying Guide.

By visiting the Onion Studio site and/or buying something from us, you agree to be bound by the following terms and conditions of sale (our Trading Terms) including those set out in our Buying Guide, Privacy Policy and our Returns Policy. We must ask that these terms apply to all users so please read them carefully before accessing or using the Onion Studio site. If for some reason you do not agree to all the terms and conditions of this agreement, we cannot allow you to use the website or place any orders.

The Products We Sell

The products we sell are sold strictly subject to their product descriptions. We are very careful that these descriptions are as accurate as possible but occasionally they may vary slightly from the representation on the site. We also reserve the right to decide to withdraw any product from sale or indeed cancel an order without warning or notice to you. Equally, we are not responsible if information we have given on the site is not fully accurate, complete or up to date. Obviously, as a small supplier, from time to time we may need to change or alter any design or product specification, any description we give and the prices. Any price can be changed without notice as long as you have not actually ordered something. We do proud ourselves on offering the best site we possibly can but may, from time to time take the site offline for routine or exceptional updates and improvements.

Refusing orders

We must reserve the right to refuse any order of our goods to anyone, for any reason and at any time. If we do have to make any changes or alterations to any orders, we will do our best to notify you using the data you have supplied already. When you use our site, you agree that you will provide your current, accurate and complete billing and postal information for all your purchases.

Confidentiality

We agree to exercise all reasonable and expected precautions to keep information you supply to us strictly confidential. We will not supply your name and address information to 3rd parties. However, although we will take all reasonable precautions to protect your personal information, we cannot guarantee the absolute security of any data you disclose on-line. You accept the inherent security risk of providing information and dealing on-line over the internet and agree that you will not hold us responsible for any breach of security unless its due to our own negligence or willful default.

Copyright

By entering and using this site, you expressly acknowledge and agree that any text, images, graphics, colours and any designs including all products appearing on this site and the overall design, look, feel, and experience of the site are protected by various copyright protections, design rights and other intellectual property rights which are either owned fully by Onion Studio and Anita Ferrari or are owned by the manufacturers, distributors or licensees of any 3rd party products being sold by the site from time to time. You also agree and acknowledge that the material and content contained within this site is only made available to you for your non-commercial private use only.

Use Of Shopify

Our Onion Studio site is hosted on Shopify Inc. like many sites in the UK. They provide us with a clever seamless online e- commerce platform to sell direct to you via the internet. Your data is stored as a result through Shopify's data storage, databases and the general Shopify application. They store your data behind a secure firewall on a secure server. When paying for goods, Shopify will store your card data and the payment will be processed using Stripe. Stripe is a secure and highly trusted online payment gateway. They operate to the most stringent level of certification available (PCI Service Provider Level 1) and is encrypted through the Payment Card Industry Data Security Standard. As a result, your transaction data is stored only as long as is needed to complete your transaction. It is then deleted. This helps ensure secure handling of your card information by the site and any of our service providers.

Cookies

We have to use cookies to improve your experience and interaction with the site. These files are small files downloaded onto your computer when you visit our site. It allows us to recognise and tailor our site to you and it assists in your interaction with us. It wont harm your computer but you can decide to stop or block or amend these by looking at your browser settings but you wont be able to interact with the site in all the ways you may want to. Contact us for more information of the cookies we use.

Contact Us

Please contact us should you have any questions regarding our Trading Terms, Privacy Policy or our Buying Guide at anita@onionstudio.co.uk or by using our contact form.